• All returns are subject to approval by the management of Hockstein’s and must be authorized before being returned.
  • Merchandise to be returned must be clean, wrapped, and in condition acceptable for resale. All items will be inspected before credit is issued.
  • Requests to return items and/or cancellations must be made within 30 days from the date of invoice and are subject to any applicable return and restocking charges stated.
  • Custom orders, seconds, and discontinued merchandise may not be returned.

Returns are subject to the following restocking charges:

 

Roll material (carpet & vinyl)

  •       Under 25’ – non-returnable
  •       25’-49’11” – 25% restocking charge
  •       Over 50’ – 20% restocking charge
  •       Custom order – non-returnable

 

Carton (unopened mill or factory sealed cartons only)

 

  •      Stocked –  minimum 5 boxes & 20% restocking charge
  •      Non-stock –  non-returnable

 

ORDER POLICY:

  • All orders for in-stock material must be shipped or picked up within 7 days.
  • Unless paid for in full, all stock orders not picked up or shipped within 7 days will be cancelled without notice.
  • All non-stock or special orders not picked up within 14 days will be charged a storage charge of $20 per week. After 30 days the full invoice amount plus storage charge will be due.
  • All non-stock and special order items are non-cancellable and non-returnable.
  • All special orders require a 50% deposit for all COD ciustomers and for customers on terms on orders that exceed the customer’s credit limit.
  • Prices are subject to change without notice
  • Deliveries that are refused will be assessed a $50 handling charge. Job site deliveries that are refused will be charged a $200 handling charge.
  • Job site deliveries that are not prepared for delivery and require our driver to wait will be charged $100 per hour.